PetalCraft — Webstore Privacy Policy

Last Updated: September 10, 2026
PetalCraft ("we," "us," or "our") is committed to protecting the privacy and personal data of our players and supporters. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our webstore or make a purchase/donation.

1. Information We Collect

To process your orders and provide in-game services, we collect limited personal information during checkout or website navigation:

  • Minecraft Identifiers: Your Minecraft username and Unique Identifier (UUID) to deliver purchased items and ranks in-game.
  • Transaction Details: Information related to your order, including transaction ID, items purchased, purchase history, timestamp, and amount paid.
  • Payment Information: Payment details (such as credit card numbers or PayPal account credentials) are processed securely and directly by third-party payment gateways (e.g., PayPal, Stripe, CraftingStore). PetalCraft does not store or process your financial card details directly.
  • Technical & Network Data: Your IP address, browser type, device information, and web access logs, collected for fraud prevention, chargeback protection, and security auditing.
  • Contact Information: Email address (if provided during checkout) to send purchase receipts and order updates.

2. How We Use Your Information

We use the collected information strictly for necessary operational purposes, including:

  • Processing transactions and delivering digital goods (ranks, crate keys, currency) to your Minecraft account.
  • Preventing fraudulent transactions, chargebacks, and unauthorized access.
  • Enforcing our Terms of Service, server rules, and network safety.
  • Resolving customer support requests submitted via our Discord ticket system.
  • Maintaining network logs to protect against DDoS attacks, spam, or malicious behavior.

3. Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal information to third parties or advertisers. We only share data with trusted third-party providers essential to running the webstore and server network:

  • CraftingStore / Webstore Infrastructure: Our webstore hosting platform processes order details and coordinates in-game delivery.
  • Payment Processors: Services such as PayPal or Stripe process payments securely according to their own privacy standards.
  • Fraud Protection Networks: In cases of chargebacks or fraud, limited data (IP addresses and usernames) may be shared with anti-fraud protection registries.
  • Legal Compliance: We may disclose information if required by law, subpoena, or legal process, or to protect the rights, property, and safety of PetalCraft and its community.

4. Data Security & Retention

  • Protection: We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.
  • Retention: Transaction records, IP logs, and purchase history are retained as needed for tax compliance, fraud auditing, and enforcement of network bans.

5. Children's Privacy (COPPA)

Our webstore is intended for general audiences. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without authorization, please contact us via Discord so we can delete the information.

6. Your Rights & Data Requests

Depending on your jurisdiction (such as GDPR or CCPA requirements), you may have the right to request access to, correction of, or deletion of your personal data held by us, subject to operational or legal retention requirements (e.g., transaction records retained for fraud prevention).

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any updates will be posted directly on this page with an updated revision date.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy, your personal data, or a webstore order, please contact our administrative team by opening a ticket on our official Discord server.